Customer Service

At Boardlife, we always strive to provide fast and personalized service. Here you'll find information about shipping, returns, payment, and international orders.

If you'd like to see more of our frequently asked questions and answers, you can read them here.

Swedish Terms and Conditions of Sale

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Order

When you place an order on Boardlife.se, an order confirmation is automatically sent to the email address provided at the time of purchase. Our company name is North Creative Collective AB (556815-4370).

A purchase is not considered complete until the order has been processed and shipped from our warehouse.

If you wish to change or cancel an order, please contact us as soon as possible. If the order has already been packed or shipped, we cannot guarantee that changes can be made.

Boardlife reserves the right to refuse or cancel orders in cases such as:

• incorrect price information
• technical errors
• suspected fraud
• incorrect inventory status
• sold-out products

In the event of a backorder, we will contact you with information about the estimated delivery time and the option to wait for the product or adjust your order.

Payment

We offer several secure payment options through our payment partner Kustom (formerly Klarna).

Available payment methods may include, for example:

• card payment
• invoice
• installment payment
• direct payment via bank
• Swish

Available payment options may vary depending on your preferences, country, and the checkout solution you select.

For purchases made by invoice or in installments, payment is normally processed only after the order has been processed and shipped from our warehouse.

Boardlife never stores sensitive credit card or banking information. All payments are processed through encrypted and secure payment solutions.

Delivery

Standard delivery time within Sweden is approximately 2–6 business days, depending on inventory status, product, and carrier.

During sales events, holidays, or periods of high order volume, delivery times may be slightly longer.

We use carriers such as:

• DSV
• Schenker
• DHL
• UPS
• FedEx

The choice of carrier depends on the destination, order size, and product type.

Most shipments within Sweden are delivered to the nearest pickup location based on the specified address and ZIP code.

In some cases, smaller packages can be sent as letters, since they will then be delivered directly to your mailbox rather than to a pickup location. If a package is sent as a letter, you will not be able to track the delivery as usual.

Tracking information is usually sent via email or text message once the shipment has left our warehouse.

Boardlife is not responsible for delays caused by the carrier or other circumstances beyond our control.

Incorrect address information

It is the customer's responsibility to ensure that their name, address, phone number, and email address are provided correctly at the time of ordering.

If you discover that you have entered incorrect information on your order, it is important that you contact us immediately. If shipping has not yet been arranged, we can easily update your information.

Any costs incurred due to incorrect address information or undeliverable shipments may be charged to the customer.

Unclaimed Packages

Packages that are not picked up within the carrier's holding period are automatically returned to us.

For unclaimed packages, we reserve the right to charge fees for:

• return shipping
• administration
• handling

The fee for unclaimed packages is currently 350 SEK.

If a shipment has not arrived, the customer is responsible for contacting us within a reasonable amount of time so we can take further action.

Returns & Right of Withdrawal

You have the right to return unused products within 30 days of receiving your order.

Products must be returned:

• unused
• in its original packaging
• well-packaged
• complete with accessories

Return shipping costs are the responsibility of the customer unless otherwise agreed or required by law.

Returns must be registered in accordance with our current return procedures before the product is sent back.

Please note that the return address may differ from the sender's address. Always follow the instructions in our returns policy before sending a return.

We do not accept returns:

• without an approved return form
• sent cash on delivery
• with clear signs of use or damage to the product or packaging

Refunds are typically processed within a few business days after the return has been received and approved.

Complaint

If an item is defective, damaged, or shipped incorrectly, please contact customer service as soon as possible.

To ensure that complaints and returns are handled correctly, please refer to our current return and complaint procedures.

If a complaint is approved, Boardlife will provide a replacement or a refund in accordance with applicable consumer protection laws.

Shipping Damage

If the package is damaged upon delivery, this must be reported immediately to the carrier or the delivery location before accepting the shipment.

If damage is discovered after receipt, we recommend that you document the damage thoroughly before opening the package or using the product.

Personal Information & GDPR

Boardlife processes personal data in accordance with applicable data protection laws (GDPR).

The information collected is used for:

• order processing
• deliveries
• payments
• customer service
• statutory accounting requirements

We use cookies to improve the user experience, manage shopping cart features, and analyze website traffic.

For more information, please see our privacy policy.

Security

We are actively committed to ensuring the security of our website and use state-of-the-art security solutions to protect customer information and payments.

We reserve the right to refuse or cancel orders if we suspect fraud or misuse of payment methods. If we discover that a user has attempted to manipulate a purchase in any way, we may report the incident to the police as an attempted fraud.

Responsibility & Safety During Use

Alla former av brädsport sker på egen risk.

Vi rekommenderar alltid användning av skyddsutrustning samt att produkterna används enligt tillverkarens rekommendationer och lokala trafik- eller säkerhetsregler.

Boardlife ansvarar inte för personskador, olyckor eller indirekta skador som uppstår vid användning av produkter köpta från oss.

Force majeure

Boardlife ansvarar inte för förseningar eller uteblivna åtaganden som beror på omständigheter utanför vår kontroll, exempelvis:

• strejk
• myndighetsbeslut
• naturkatastrof
• krig
• transportstörningar
• importrestriktioner
• tekniska störningar
• liknande oförutsedda händelser

Contact

Vid frågor kring köp, leveranser, returer eller reklamationer är du välkommen att kontakta vår kundservice via kontaktuppgifterna på vår webbplats.

International Orders

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We ship to all countries within the European Union and selected destinations worldwide.

Shipping methods, delivery times, available checkout methods and shipping carriers may vary depending on destination country.

If your country is unavailable in checkout you are welcome to contact us and we may be able to assist you with a manual order request.

Orders within the European Union

All prices within the European Union are shown including Swedish VAT.

Orders shipped within the EU are normally delivered without additional customs duties or import charges.

Delivery times within Europe normally range between 4–8 business days depending on destination country and transport provider.

Orders outside the European Union

For countries outside the EU, prices on the website are initially shown including Swedish VAT. The VAT amount is automatically removed during checkout once the correct delivery country has been selected.

Customers outside the EU are responsible for:

• local VAT
• customs duties
• import taxes
• handling fees
• brokerage fees

These charges are collected by the destination country and are not controlled by Boardlife.

Please note that customs procedures may occasionally delay shipments beyond estimated delivery times.

Payment Methods

Available payment methods may vary depending on country and checkout availability.

International orders are normally processed through secure payment providers such as Kustom/Klarna, card payments or other locally available payment solutions.

Some payment methods may not be available outside Sweden.

Shipping & Tracking

International orders are normally shipped with DHL, UPS, FedEx or other suitable international carriers depending on destination and shipment size. We strive delivering all orders to your home if it’s available. Otherwise it will be shipped to your closest postal office.

Tracking information is automatically sent once the shipment has been processed and dispatched from our warehouse.

Customers are responsible for providing correct shipping information at checkout.

Additional shipping or handling costs caused by incorrect delivery information may be charged to the customer.

Unclaimed or Refused Shipments

Orders that are not collected, refused by the customer or returned due to unpaid customs charges may be subject to:

• return shipping fees
• customs return fees
• administrative handling costs

These costs may be deducted from the final refund amount. It may vary depending on the actual shipping costs of this order.

International Returns

Customers outside Sweden are responsible for return shipping costs unless otherwise agreed or required by local consumer legislation.

Returned products must be unused and returned in original condition and packaging.

We strongly recommend using tracked shipping services for international returns.

Before returning anything you need to contact our customer support to ensure the return is registered correct and also to the correct location.

Customs & Local Regulations

Customers outside Sweden are responsible for ensuring that ordered products comply with local import laws and regulations in the destination country.

Boardlife cannot be held responsible for shipments delayed, rejected or confiscated by customs authorities due to local import restrictions.